Q: When schools outsource the physical plant, do current employees lose their jobs?
A: At National, we view employees as a valuable asset. Our model emphasizes retaining current staff because their institutional knowledge and relationships with students and stakeholders are crucial to success. We typically match wages and benefits to keep the team intact and provide the necessary training and support to help them excel in their roles.
Q: Is outsourcing more expensive than managing operations in-house?
A: Schools often save money by outsourcing the physical plant. Enhanced efficiency and increased buying power contribute to direct cost savings. Additionally, outsourcing helps schools manage human resource issues, such as worker’s compensation, payroll, and benefits, leading to further savings in indirect expenses.
Q: Does outsourcing mean schools lose control?
A: Outsourcing can actually enhance a school’s ability to achieve its objectives. National provides professional management of the physical plant, facilitating better communication and problem-solving among school administrators. With one point of contact for physical plant concerns, schools maintain control over priorities while leaving operational details to the service provider.
Q: Are all outsourcing companies the same, especially for schools that have tried it before with mixed results?
A: Many physical plant contractors are large, impersonal corporations that treat clients as just numbers. National, however, is a family-owned business known for exceptional customer service. We prioritize exceeding expectations, delivering quality work, and being easily accessible to our clients, which sets us apart from the competition.
National’s goal is to rise above client expectations.
Our team is dedicated to exceeding client expectations at every institution. We focus on every detail, ensuring facilities are clean, grounds are attractive, and maintenance is functioning properly, all while creating a positive overall experience.
For more information on how we can help your campus shine, reach out to us.